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Craft customer-centric solutions through qualitative research

Hi, I am Peng, a problem solver with cross-industry experience. :)

Scroll down to see my work!

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work
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Covid-19 vaccination hashtag activism and frame

Social Network Analysis of Twitter Data
2021
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Qualitative Study of Oxiwear Usage

Listening to the Voices of Older Adults and Health Takers
2022
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Building a Customer-Centric Communication Strategy for Chinese Eastern Airlines

Strategic Approaches for Designing Effective Solutions During Times of Crisis
2022
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Qualitative research for mobile app Giefu

User experience research for a gift giving platform
2023
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Picspot

One-stop destination app designed to assist  professional photographers
2023
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DWN web redesign 

How can a web redesign boost donations for a women-empowering NPO?
2023
work
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